

You will need full access permissions to any shared/proxy mailboxes that you access in your Outlook - if you find you can't add the shared mailbox using the above method please contact the IT Service Centre ext 1234 who can check your permissions. Then close and reopen Outlook and re-add them using the method in the guide If you have any shared mailboxes added here remove them by selecting the shared mailbox and click Remove and OK Select your own mailbox and click Change. To check if you have any shared mailboxes added using the delegate method: Shared mailboxes will be listed, select the shared mailbox you are getting the password box for and select remove: There are two places you may have added shared mailboxes on your Outlook:įile > Account Settings > Account Settings If you are seeing repeated password boxes when you open Outlook and they keep appearing even after you have entered your credentials for each shared mailbox more than a couple of times - Please try removing and re-adding any shared mailboxes on your Outlook. You will get a box for your account and for each shared mailbox you have access to. To fix this issue, you can enable access to public folders for users and disable access to public folders for the shared mailbox.When you change your password you will get a username/password box the first time you open Outlook. Once done, open Outlook and you should now be prompted for your username and password.

Now highlight the account you're having issues with and click Disconnect. Then click Accounts > Access work or school to open the accounts settings options. To work around the problem, move the shared mailbox to the on-premises environment. Hold the Windows + I keys simultaneously to open the Settings window. But outlook said something went wrong and couldnt set up my account. This issue occurs because Outlook tries to connect to the legacy on-premises public folders for the shared mailbox. In this scenario, users are repeatedly prompted for credentials when they open Outlook.

You have a hybrid deployment of on-premises Microsoft Exchange Server and Microsoft Exchange Online in Microsoft 365.
